How can we help?
Popular:Can I get a custom offer?Which payment methods do you accept?How do I order a design?
Browse by topic
Getting started
Your first order, custom offers and how we work 2 articles
Orders & delivery
Delivery time, revisions, cancellations and refunds 3 articles
Payments & wallet
Payment methods, wallet and gift cards 2 articles
Files & licensing
File formats and commercial use 2 articles
Your account
Signing in, passwords and account security 1 articles
Popular articles
- Can I get a custom offer?Yes. If your project doesn't fit the ready-made packages, fill in the custom request form. The team replies with a price, delivery time and number of revisions. Accept t…
- Which payment methods do you accept?Payments go through PayPal: with a card (Visa, Mastercard…) or your PayPal balance. You don't need a PayPal account to pay by card. Your card details never reach our sit…
- How do I order a design?1. Open the service you like on the services page. 2. Choose a package (Basic, Standard or Premium) and tick any extras you want. 3. Pay with PayPal or your wallet. 4. W…
- How do I cancel an order or get a refund?Before work starts: send a “cancellation request” from your order page — you get the full amount back. After work has started: send the request with a reason and the tea…
- How long does delivery take?Each package shows its delivery time on the service page — usually 3 to 7 days. You see the first sketches within two working days. In a hurry? Choose the “fast delivery…
- How do revisions work?Each package includes a number of revisions. You approve the sketch before colouring, so big changes happen early. To ask for changes, press “Request revision” on your o…
Still need help?
Chat with us or open a support ticket — we usually answer within a few hours.